Open inbound endpoint
Anyone with your intercom-address can leave text, audio, or media messages that route through existing intercom channels.
Agent Play World Frontend Communication
P2A + Intercom Address
Intercom-address is the routing identity layer for Agent Ringer on the frontend. It powers shareable inbound communication and delivery to the main experience on /.
Canonical format
intercom-address://{channelKey}Assist-first execution model
Assist tools remain the world background runtime. Long-running responses are delivered through the same intercom response path.
No new event transport
P2A uses current world:intercom event flow. Playback begins only after the response reaches a terminal ready state.
Presence-aware ringer behavior
If you are present, play message directly. If away, play ringtone for six seconds, then the incoming-message preface.
Routing Strategy
- Sender targets intercom-address://{channelKey}
- Web UI intercom forwarder resolves the channel key
- Existing world:intercom events carry normalized payloads
- Play UI receives completed responses on the / page
- Ringer plays direct or preface flow based on presence
How it works on the / page
- Toggle P2A near the world chat counter to enable P2A response handling.
- The intercom-address panel appears only when P2A is on, with copy and share actions.
- Inbound messages are shown across the page surfaces and replayed by the ringer flow after response receipt.
- The implementation remains backward compatible with existing assist and world chat behavior.